Customer Experience Professional

3 weeks ago


Custer, Michigan, United States Clemens Food Group Full time

We are seeking a skilled Customer Experience Specialist to join our team at Clemens Food Group. As a key player in our operations, you will be responsible for ensuring accurate and timely processing of customer orders, resolving discrepancies, and managing critical customer interactions.

Key Responsibilities
  • Process customer orders and resolve EDI discrepancies, maintaining accurate PO information
  • Proactively resolve order fill challenges, coordinate substitutions, and manage shortages
  • Interact with customers to resolve complaints, manage private label inventory, and gather insights
  • Work cross-functionally with the supply chain team to resolve customer-related concerns
About You

We are looking for a detail-oriented individual with excellent data entry accuracy, strong problem-solving skills, and experience working in a fast-paced environment. You should be able to communicate effectively with both internal stakeholders and external customers.

As a Customer Experience Specialist, you will have the opportunity to contribute directly to the success of our operations and help drive business growth. If you are passionate about delivering exceptional customer service and are eager to take on new challenges, we encourage you to apply.

This is an hourly role with a competitive salary range of $21-$23 per hour. In addition to a rewarding work environment, we offer a comprehensive benefits package, including 401K and 10 PTO days, as well as on-site gym and cafe facilities.



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