Senior User Support Specialist
4 weeks ago
CGS is seeking a highly skilled Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.
The ideal candidate will have a strong background in web conferencing tools, including Skype for Business, WebEx, and Adobe Connect. They will be responsible for setting up, monitoring, training, troubleshooting, and resolving issues with these tools.
The successful candidate will also have experience in training over 100 users in all aspects of web conferencing use, as well as diagnosing and resolving issues with Zoom.
We are looking for a team player who is passionate about delivering exceptional customer service and has a strong ability to work in a fast-paced environment.
Key Responsibilities:- Setup, monitor, train, troubleshoot, and resolve issues with web conferencing tools
- Train over 100 users in all aspects of web conferencing use
- Diagnose and resolve issues with Zoom
- Set up and monitor WebEx training sessions
- Set up and monitor Adobe Connect meetings
- 4+ years of experience in technical support
- Strong background in web conferencing tools
- Experience in training over 100 users
- Ability to work in a fast-paced environment
- Strong customer service skills
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401k plan with company match
- A flexible spending account for health, dependent care, and commuter expenses
- Paid time off and observance of state and federal holidays
Contact Government Services, LLC is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
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