Sales and Intake Specialist

2 weeks ago


Atlanta, Georgia, United States Council & Associates LLC Full time
Job Description

Our Intake Specialist plays a crucial role in delivering exceptional customer experiences to potential clients. This position requires a unique blend of telephone skills, empathy, and the ability to effectively communicate the value of our personal injury law firm. Key responsibilities include administrative duties related to customer service, client intake, client retention, and direct attorney support.

While this role does not involve cold calls, it does require the ability to effectively communicate the benefits of our services. Our comprehensive marketing program generates a steady stream of potential clients, and we need the right candidate to convert them into clients. In addition to a competitive base salary, commissions are paid out monthly based on sales performance, and quarterly bonuses are also available.

This is a full-time position, requiring a minimum of 40 hours per week. If you have previous sales experience and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Benefits:

  • Firm-matched 401(k) plan
  • Health, vision, and dental insurance
Compensation:

$45,000 - $50,000 + bonuses

Responsibilities:
  • Update CRM and CMS systems to track incoming calls, leads qualified, referral sources, and other key metrics
  • Screen and qualify leads
  • Provide clarity about what the lead can expect during representation
  • Collaborate with the marketing department to identify potential campaigns
  • Follow up with new client leads
Qualifications:
  • Previous experience in a personal injury law firm setting is preferred but not required
  • Inbound sales experience is required
  • Proficient in Microsoft Office and database entry
  • Customer service experience is required
  • Ability to show empathy to clients
  • Ability to maintain a high level of professionalism in all interactions
About Company

Council & Associates, LLC is an Atlanta-based personal injury law firm dedicated to delivering exceptional results while providing outstanding customer service. We are committed to maximizing compensation for our clients and are poised for growth.



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