Legal Intake Specialist
2 weeks ago
About the Role
We are seeking a skilled Legal Intake Professional to join our team at Atlanta Family Law Group LLC. As a Legal Intake Professional, you will be responsible for presenting our company to prospective clients and ensuring a smooth intake process.
Key Responsibilities
- Conduct initial client intake interviews via phone or in-person
- Collect and record client information, including personal details, case details, and relevant documentation
- Determine the nature of each case and assign appropriate resources
- Stress the urgency and importance of dealing with legal issues
- Answer client questions regarding legal services, procedures, and fees
- Gather and organize client documentation
- Maintain accurate and up-to-date client databases and case management systems
- Collaborate with attorneys and legal staff to ensure smooth workflow and effective communication
- Provide exceptional customer service and ensure client satisfaction throughout the intake process
- Adhere to confidentiality and data protection policies at all times
Requirements
- Minimum of 2 years of sales experience with a proven record of success
- Previous experience in a legal intake or client services role is preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to accurately record information
- Familiarity with legal terminology and processes/or the ability to learn quickly
- Proficiency in using case management software and other relevant tools
- Ability to handle a high volume of client inquiries and prioritize tasks effectively
- Strong organizational and time management skills
- Ability to maintain professionalism and composure in high-pressure situations
- Knowledge of data protection and confidentiality regulations
Compensation and Benefits
We offer a competitive salary, benefits, and PTO. Pay will be commensurate with your experience and qualifications, plus commission incentives.
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