Wendy's Restaurant Manager

3 days ago

San Diego, California, United States WKS Restaurant Group Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to join our team at Wendy's Restaurant Group. As a General Manager, you will be responsible for leading the operations and staff of our restaurant, ensuring the execution of all Company policies, procedures, programs, and systems.

Key Responsibilities
  • Manage sales goals versus budget and prior year
  • Execute national and local marketing programs and new product roll-outs
  • Develop and implement appropriate plans to resolve unfavorable trends and enhance sales
  • Communicate sales performance and anticipated variances to District Manager and store management team
  • Respond to intrusive activities aimed at diverting store business
  • Build sales by promoting customer satisfaction
  • Manage profit goals versus budget and prior year
  • Manage food, labor, and paper costs and other controllable expenses
  • Manage costs by monitoring crew prep, production, and procedures execution
  • Track waste levels using established procedures and monitoring crew position procedures
  • Develop and implement appropriate plans to resolve unfavorable trends and enhance profits
  • Communicate profitability performance and anticipated variances to DM and store management team
  • Ability to get along with staff and co-workers
  • Ensure the execution of the restaurant's overall Human Resources programs
  • Process crew applications and set up interviews, checks references
  • Maintain an ongoing system for the recruitment, development, recognition, and retention of store management and crew
  • Manage subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals
  • Utilize approved interviewing tools to identify qualified applicants who positively reflect Wendy's image
  • Manage and resolve performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws
  • Ensure proper staffing levels are achieved
  • Interviews and hires crew to ensure adequate coverage
  • Conducts quality, timely performance feedback and performance appraisals for store management & crew
  • Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management
  • Serves as a role model, trains and coaches store managers in leadership, problem-solving, and other management skills
  • Ensure compliance with all federal, state, and local employment laws
  • Maintain a work environment in which employees are treated with respect and dignity
  • Follows open door processes
  • Follows all company policies & procedures
  • Achieves and maintains Sparkle certification through the execution of Quality, Service, and Cleanliness standards
  • Trains and executes all food safety procedures and ensures compliance with Health Department regulations
  • Monitors product quality during shift by talking with customers during walk-through
  • Monitors product quality by managing crew performance and providing feedback
  • Interacts with customers and ensures a timely resolution of all customer complaints
  • Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary
  • Performs Manager Walk for all areas of the entire store, addresses and resolves any safety/cleanliness issues
  • Provides proper training and development in compliance with the Company's standards
  • Conducts timely and quality store orientations for managers and crew
  • Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed
  • Communicates and trains on operations changes and new products to managers and crew
  • Assists with new Assistant Manager training
  • Audits and reviews systems, checklists, and work habits to ensure store personnel are demonstrating desired behaviors
  • Evaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers
  • Trains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction
  • Ensures safety training is conducted for all employees every period
  • Trains crew to maintain store cleanliness during shift by following the Company's procedures
  • Provides priorities and task assignments to crew to accomplish store goals
  • Ensures store compliance with Company operating policies and procedures
  • Works with DM to establish store priorities and develops and executes store plans
  • Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings
  • Achieves continual improvement in SOE, FSE, and other store performance indicators
  • Conducts regular managers meetings to communicate and reinforce priorities
  • Utilizes approved uniform program
  • Controls
  • Ensures execution of Company policies and procedures for the control of cash, property, product, and equipment
  • Follows flow charts to ensure crew is meeting prep and production goals
  • Identifies and resolves potential security issues
  • Ensures cash, food, labor, and wage guidelines are met
  • Manages store inventory (e.g., counts, levels, targets, waste, etc.)
  • Trains and monitors crew in cash and product inventory controls
  • Complies with all safety and health standards and all applicable rules and regulations
  • Maintains safe working conditions by taking actions to prevent accidents and initiating corrective actions as appropriate
  • Ensures maintenance of building, grounds, and equipment to include training and execution of Preventive Maintenance Program and tracks progress to completion
  • Manages shift to Q.S.C level of 85% or better
  • Administrative
  • Completes all administrative requirements and reports
  • Writes crew schedule to meet plans and objectives of unit manager
  • Analyzes P&L and reviews with management team
  • Manages employee files, payroll records, and other Company records in accordance with Company policies and legislative regulations
  • Completes schedules, invoices, payroll records, P&L, etc. on a timely basis
  • Manages employment applications, completeness of employee files, including presence of all necessary documents
  • Performs exit interview process for crew
  • Reports all accidents promptly and accurately
  • Adheres to all Safety Program and Safety Marshal procedures according to policy guidelines
  • Performs all other job-related duties as may be assigned or required

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