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Crisis Center Coordinator

2 months ago

Lawrence, Kansas, United States HeadQuarters Kansas Full time
Crisis Call Center Coordinator Job Summary

We are seeking a highly skilled and compassionate Crisis Call Center Coordinator to join our team at HeadQuarters Kansas. As a key member of our crisis response team, you will be responsible for providing clinical, administrative, and technical support to our volunteers, call specialists, and shift supervisors.

Key Responsibilities:
  • Manage the day-to-day operations of the crisis call center, ensuring seamless communication and collaboration with team members.
  • Provide supervision and training to call specialists and shift supervisors, promoting professional development and quality service delivery.
  • Conduct quality assurance monitoring and provide feedback to team members to improve performance and service quality.
  • Collaborate with local emergency management agencies, Mobile Response Teams, and Crisis Recovery Center program staff to enhance the crisis continuum of care.
  • Develop and implement performance improvement plans to ensure continuous quality improvement.
Requirements:
  • Bachelor's degree in a human services-related field (e.g., social work, psychology, applied behavioral science, sociology, etc.).
  • 1-year experience in crisis and suicide intervention and prevention.
  • Excellent conflict resolution skills and effective use of supervision.
  • Strong written and verbal communication skills for documentation and effective communication with colleagues.
  • Proficient in Microsoft Suite programs and Google Docs.
  • Effective organization, scheduling, and time management skills.
  • Ability to work independently and collaboratively with stakeholders.
Preferred Qualifications:
  • Master's degree in a human services-related field.
  • Licensed with the Kansas Behavioral Sciences Regulatory Board.
  • 2-5 years' experience in crisis and suicide intervention and prevention.
  • Technical skills and experience utilizing workforce management, record management, and telephone software.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about providing exceptional service and support to individuals in crisis, we encourage you to apply for this exciting opportunity.