IT Support Specialist

7 days ago

Fort Rucker, Alabama, United States Seventh Dimension Full time
Job Title: IT Computer Technician/Audio-Visual Support

Seventh Dimension LLC is seeking a highly skilled IT Computer Technician/Audio-Visual Support to join our team. As a key member of our Training & Support Services division, you will be responsible for providing top-notch technical support and maintenance services for our clients.

Job Summary:

The IT Computer Technician/Audio-Visual Support will be responsible for establishing and maintaining IT capabilities to troubleshoot and repair Government-provided IT systems. Additionally, you will provide supervision, labor, transportation, software, materials, and other items required to perform maintenance services for all existing and replacement computer-based media, cameras, microphones, video cable, audio-visual equipment, and Ethernet-based networking devices and switches.

Key Responsibilities:
  • IT Computer Technician:
    • Management and oversight of IT systems
    • Maintenance of IT hardware and software
    • Maintain computer certificates
    • Initiate new user accounts
    • Track user accounts and annual training requirements
    • Provide general IT support to military cadre, training, and support staffs
    • Perform lifecycle system replacement assessments
    • Backing up user data
    • Troubleshooting all software and hardware issues, replacing components, and performing updates
    • Provide troubleshooting support for specialized servers and RAID arrays
    • Coordinate with the 1st Aviation Brigade and 1-45th Bn S-6 to provide user-level maintenance and system troubleshooting, as well as account management for assigned government and contractor personnel
    • In coordination with the COR, order replacement equipment up to $100,000 through resourced vendors
    • Submit status of all areas of responsibility in a weekly report
  • Audio-Visual Support:
    • AV Replacement:
      • Improve, update, and provide one-year maintenance and support to the AV system in and around the SERE training facilities located at TAC-X to support the execution of SERE training, ensure student safety, facilitate training of instructors, and ensure the physical security of the facilities
      • Provide on-call warranty and system maintenance support for one year after Government acceptance of all installed hardware or software
      • Provide end-user training and user manuals on all aspects of installed systems
    • AV Systems Maintenance:
      • Provide supervision, labor, transportation, software, materials, and other items required to perform maintenance services (including preventive/routine maintenance and repair services) for all existing and replacement computer-based media, cameras, microphones, video cable, audio-visual equipment, and Ethernet-based networking devices and switches
      • Perform routine maintenance on software and hardware
      • Replace up to $100,000 of equipment that becomes unserviceable due to acts of nature, including but not limited to lighting, power surges, flooding, and vandalism
Requirements:
  • CompTIA Security+ certification (supersedes A+ and Network+)
  • Microsoft Certified Technical Specialist (MCTS): Windows 7 or higher, such as Microsoft Certified Systems Engineer (MCSE)
  • AV systems expertise
  • Proven record of providing qualified AV systems services and expertise for a comprehensive AV system
  • Compliance with FAR 54.204-24 and 54.204-25 regarding certain telecommunications and video surveillance services or equipment
  • Prior experience providing similar services and equipment of the size and scale as the U.S. Army SERE school
  • 3 years related prior experience preferred
  • Business with a Secret Facility Clearance and secret cleared employees preferred
  • Must have or be able to obtain a SECRET Security Clearance
  • Must be able to access installation
  • High School graduate or equivalent
  • Computer literacy with experience in Microsoft 360 (Word, Teams, Excel, Outlook, PowerPoint, etc.)
  • US citizen or ability to legally work in the US
  • Present a professional and credible image at all times
  • Superior management and communication skills
Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Seventh Dimension LLC is a Veteran-friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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