Customer Experience Specialist

1 week ago


Austin, Texas, United States ARRIVE Hotel Austin Full time
About Us

ARRIVE Hotel Austin is part of Palisociety, a hospitality company that operates unique hotels and residences across the country.

We strive to offer comfortable accommodations with modern conveniences in special neighborhoods.

Our hotels are filled with warm hospitality and friendly staff, so locals and visitors alike have meaningful experiences.

Career Advancement

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998.

As we continue to grow and develop new hotels, we're always looking for passionate people to join our team.

With a flexible schedule and career advancement opportunities, you can grow with us.

Job Description

This position requires maintaining pristine guest rooms, common areas, and staff offices.

You'll be responsible for cleaning, sanitizing, and tidying hotel spaces to ensure high standards.

Maintaining menus, postcards, and collateral displayed in guest rooms is also a key task.

Responsibilities
  1. Maintain pristine, sanitary, and perfectly tidy hotel spaces.
  2. Maintain and swap out menus, postcards, and collateral displayed in guest rooms.
  3. Treat furniture, fixtures, flooring, and beyond with care using cleansing guidelines and products.
  4. Clean guest rooms as instructed by supervisors based on priority and guest check-ins.
  5. Empty trash containers.
  6. Perform all duties required to provide and maintain tidy guest rooms, including removing and replacing used towels and bathroom amenities.
Requirements

You should have a strong working knowledge of and passion for hospitality.

Guest service orientation and flexibility are essential.

A minimum of one-year experience in a similar position is required.

Benefits
  • A competitive compensation package, including medical, dental, vision, and life insurance.
  • Paid time off, holiday pay, and sick pay.
  • Career advancement opportunities.
  • An opportunity to expand your career trajectory in a fast-growing company.
  • Professional development.

Estimated salary: $40,000 - $60,000 per year.



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