Restoration Project Manager

2 days ago


Indian Trail, North Carolina, United States SERVPRO Full time
Restoration Supervisor / Crew Chief

The Restoration Supervisor / Crew Chief plays a critical role in ensuring the successful execution of restoration projects, providing exceptional customer service, and upholding the SERVPRO brand's commitment to excellence.

Key Responsibilities:
  • Manage customer and client relationships, ensuring a positive experience and high level of satisfaction.
  • Communicate clear expectations to restoration technicians and oversee their activities to ensure quality control.
  • Coordinate and perform production processes as scheduled, with a focus on efficiency and safety.
  • Identify and mitigate safety hazards, ensuring the well-being of occupants and workers.
  • Document detailed and accurate job files to support services provided.
  • Manage labor and consumable usage, protecting assets and ensuring proper equipment and material usage.
  • Perform water, fire, mold, and biohazard cleanup, as well as extraction, demo, monitoring, equipment placement, carpet cleaning, and mold remediation.
Requirements:
  • Effective written and oral communication, with basic math and tablet skills.
  • Experience in cleaning and restoration, with IICRC certifications preferred.
  • Valid driver's license with a good driving record.
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Ability to climb ladders, work at ceiling heights, and navigate tight spaces.
  • Ability to sit, stand, and walk for prolonged periods, as well as repetitively push, pull, lift, and carry objects.
  • Ability to work with and around cleaning products and chemicals.
  • Ability to successfully complete a background check, subject to applicable law.

Pay rate based on experience and certifications, with majority of hours Monday-Friday, 8:30am-5pm. Evening, night, and weekend work required, with bonuses provided for on-call weeks. Overtime as needed, with increases based on merit.

At SERVPRO, you can make a positive difference in people's lives each day. We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join our mission of helping customers in their greatest moments of need.



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