Event Box Office Staff
2 months ago
About Oak View Group
Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a Box Office Sales Associate, you will work under the supervision of the Box Office Manager and Assistant Box Office Manager to provide exceptional customer service and ticket sales for all ticketed events at Pan American Center at New Mexico State University.
Responsibilities
- Know and understand the operations of the Paciolan ticketing system.
- Familiarize yourself with each event, including ticket prices, discounts, restrictions, reserved or general admission seating.
- Know and understand seating charts and configurations of the venue.
- Perform transactions for all events on the ticketing system with efficiency and accuracy.
- Collect proper currency or credit card amount for purchase of ticket(s) and provide correct change.
- Communicate and satisfy patrons with world-class customer service.
- Operate phone and address call-in patrons' requests for information.
- Reconcile all monies received from ticket sales.
- Maintain confidentiality.
- Additional duties may be assigned by the Box Office Director or Box Office Supervisor.
Qualifications
- Ability to multitask in a fast-paced environment.
- Familiarity with Windows-based computers.
- Possess excellent customer service skills.
- Experience working with the public and cash.
- Ability to work independently and as a productive member of a team.
- Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays in addition to traditional business hours.
- Must be able to work in a loud noise environment.
- Must be over 18 years or older.
- Strong verbal communication skills in the English language (Spanish is a plus).
- Proven ability to work well with all levels of management.
- Strong analytical and problem-solving skills.
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