PC Support Specialist
4 weeks ago
At Inficare, we're seeking a highly skilled PC Refresh Technician to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our clients' desktop environments.
Key Responsibilities:- Imaging and new PC deployment
- Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching
- Collaborate with Engineering teams to resolve complex desktop problems and communicate technical information to front-line operations support teams
- Good troubleshooting skills and imaging experience
- Experience with ServiceNow ticketing tool is a plus
- Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals
- Work with front-line operation teams to implement new endpoint initiatives, provide associated training and Knowledge Articles as required for end-user support global teams
- Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining
- Support automated management process for employee endpoints, providing a seamless and efficient end-user experience to enable productivity
- Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching
- 6+ years' experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint
- Technologies such as AD, DNS, Exchange, and Citrix
- 4+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune
- Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments
- Understanding of Windows 10 new features, feature updates, and industry best practice processes
- Understanding of Microsoft Patching Cycles & Policies, best practice processes
- Knowledge of new and emerging enterprise technologies
- Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction
- Active technical certifications would be an asset
- ITIL-Foundation and Agile experience an asset
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