PC Support Specialist

4 weeks ago


San Diego, California, United States Inficare Full time
Job Title: PC Refresh Technician

At Inficare, we're seeking a highly skilled PC Refresh Technician to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our clients' desktop environments.

Key Responsibilities:
  • Imaging and new PC deployment
  • Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching
  • Collaborate with Engineering teams to resolve complex desktop problems and communicate technical information to front-line operations support teams
  • Good troubleshooting skills and imaging experience
  • Experience with ServiceNow ticketing tool is a plus
  • Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals
  • Work with front-line operation teams to implement new endpoint initiatives, provide associated training and Knowledge Articles as required for end-user support global teams
  • Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining
  • Support automated management process for employee endpoints, providing a seamless and efficient end-user experience to enable productivity
  • Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching
Required Technical and Professional Expertise:
  • 6+ years' experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint
  • Technologies such as AD, DNS, Exchange, and Citrix
  • 4+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune
  • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes
  • Knowledge of new and emerging enterprise technologies
  • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction
  • Active technical certifications would be an asset
  • ITIL-Foundation and Agile experience an asset

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