PC Infrastructure Specialist
1 day ago
As a key member of our Inficare team, you will be responsible for delivering exceptional client support and infrastructure services. Your expertise in Windows Operating Systems and desktop management will be crucial in ensuring seamless user experiences.
Key Responsibilities:
- Imaging and new PC deployment
- Collaborate with engineering teams to resolve complex desktop problems
- Provide technical guidance and coaching to front-line operation support teams
- Support automated management processes for employee endpoints
- Monitor and analyze gaps in processes to rationalize, troubleshoot, and escalate technical problems
Required Technical and Professional Expertise:
- 6+ years' experience in customer service and support of Windows Operating Systems in a global enterprise environment
- Experience with Configuration Management, MDM, and Deployment methods with SCCM and Intune
- Understanding of Windows 10 new features, feature updates, and industry best practice processes
- Knowledge of new and emerging enterprise technologies
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