IT Support Specialist

4 weeks ago

San Diego, California, United States Leonardo DRS Full time
Job Summary

Leonardo DRS is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and maintenance for in-house computer systems, desktops, and peripherals.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade all hardware and equipment while ensuring optimal workstation performance.
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Evaluate, prioritize, and respond to service requests with a resolution.
  • Perform analysis and diagnosis of complex PC problems for end-users, and recommend and implement solutions.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
  • Develop and maintain an inventory of all IT assets, including history of hardware failure, repair, installation, and removal.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Monitor and test PC performance and provide statistics and reports.
  • Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
  • Maintain communications with end-users to ensure systems continually meet business needs.
  • Perform periodic system maintenance.
  • Place and escalate vendor service calls when necessary to resolve hardware or software failures.
  • Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
  • Write technical specifications for purchase of PCs, networking hardware, and related products.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Coordinate with end-users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system, and network.
  • Generate metrics, project status reports, and operating status reports for management and team members.
  • Provide guidance to less experienced personnel.
  • Prepare, coordinate, and support user training and documentation and provide technical assistance for post-implementation support issues.
  • Provide service desk and technical support to users.
  • Perform routine to moderately complex problem analysis and resolution design for systems and applications.
  • Maintain timely and accurate helpdesk records using the ticket management system.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protect organization's value by preserving the confidentiality of information.
Requirements
  • Associate's degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience or associate level vendor certification(s).
  • Education or knowledge of the principles, methods, and techniques used in troubleshooting and support.
  • Understanding of principles, methods, and techniques used in all phases of installation, administration, and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications.
  • Two (2) to five (5) years of directly related experience in IT support.
  • Certification(s) (e.g., Network +, A+) are preferred for relevant systems.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to work independently as well as cooperatively in a team-oriented environment.
  • Ability to successfully interact with all levels of management, other IT professionals, and end-users.
  • Strong analytic and problem-solving skills.
  • Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers.

Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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