Security and Fire Alarm Systems Specialist

4 days ago

Fort Washington, Pennsylvania, United States CM3 Building Solutions, Inc. Full time
Job Title: Security & Fire Alarm Specialist

Job Summary:

The Security & Fire Alarm Specialist is a key field technician responsible for installing, troubleshooting, repairing, maintaining, and programming various types of building security and alarm systems. This role requires strong technical skills, excellent customer service, and the ability to work independently and as part of a team.

Key Responsibilities:

  • Install, troubleshoot, repair, maintain, and program Fire Alarm, Access Control, Intrusion, IP Video Surveillance, and Public address / Intercom Systems.
  • Accurately complete all required paperwork, such as Work Tickets and Inspection and/or Deficiency Reports, for all service calls and inspections.
  • Provide exceptional customer service to internal and external customers.
  • Provide detailed oral and written feedback to management concerning customer issues.
  • Coordinate and communicate effectively with team members and customers.
  • Participate in department on-call rotation and work flexible hours as required.
  • Follow up calls to customer with any changes to the schedule if necessary and once work is complete to ensure customer satisfaction.
  • Assist Security Project Managers with completing and managing documentation for projects.
  • Work closely with Security Project Managers and Security Service to ensure customer commitments are met on time and in an organized efficient manner.
  • Continuously review, analyze and recommend changes and enhancements to improve operating efficiencies and business expansion.
  • Filing and other necessary clerical duties associated with Security operations.
  • Time sheet, job hours coordination/administration.
  • Other duties as required.

Requirements:

  • High School Diploma or GED equivalent; advanced vocational degree preferred.
  • Strong customer service skills.
  • Phone skills; articulate and clear when speaking on the phone.
  • Ability to work independently and as part of a team.
  • Must have availability to participate in the on-call rotation and field after-hours service calls as required.
  • Well organized and detail oriented.
  • Ability to accurately read drawings, blue-prints, detailed instructions and other field documentation as required.
  • Excellent communication skills are required. (both written and verbal)
  • Possesses the desire and ability to learn about new products.
  • Strong knowledge of Microsoft Office programs such as Excel, and Word.

Preferred Requirements:

  • 2 or more years Security/Fire Alarm/Access Controls/Video business knowledge.

Work Environment:

The work area is typical of Schools, Office Buildings, Construction Sites, Multi Family Living, and similar environments.

Physical Demands:

  • Ability to stand for most of your working day.
  • Ability to climb ladders and perform work while working at heights via step ladder, extension ladder, scissor lift, or boom lift at various heights as required by the job.
  • Ability to lift equipment, tools and or materials up to 50 lbs.
  • Ability to differentiate colors for proper wiring and terminations.
  • Ability to work with various hand and power tools in a safe manor.
  • Ability to drive and travel various distances and to multiple sites within the same business day.

Travel:

Travel required to customer sites in our Tri-State Market area on a daily basis.

AAP/EEO Statement:

CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.

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