Technical Support Specialist
3 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Haulotte US. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers via phone and email.
Estimated salary: $55,000 - $65,000 per year.
Responsibilities:
- Answer phone calls and emails from customers with questions and concerns related to spare parts for our aerial lift equipment.
- Utilize manufacturers' manuals and other resources to provide accurate and timely solutions.
- Generate parts and service orders, as well as process Return Merchandise Authorizations (RMAs) in our M3 system.
Requirements:
- 1-3 years of call center experience preferred.
- High school degree required.
- Familiarity with CRM systems and practices.
- Strong phone and verbal communication skills.
- Bilingual in English and Spanish preferred.
Company Overview
Haulotte US is an innovative aerial product manufacturer and subdivision of Haulotte Group. We offer a wide range of aerial lift equipment that provides reliable and efficient solutions to meet the diverse needs of our customers.
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