Technical Support Specialist
3 days ago
About Our Team
Our team at Intuit is dedicated to delivering exceptional customer experiences in a fast-paced environment. As a Technical Support Specialist, you will play a critical role in resolving customer inquiries and providing solutions that meet their needs.
Key Responsibilities
- Resolving customer inquiries using all channels of support, ensuring timely and effective solutions.
- Developing expertise in specific software tools and problem-solving strategies to solve complex customer issues.
- Utilizing effective communication skills to understand customer problems and take ownership of finding solutions.
- Prioritizing tasks to maximize customer impact, providing end-to-end solutions when possible.
- Ensuring customers have the necessary tools and knowledge to run their business effectively.
- Tailoring communication to customers' level of tax and industry knowledge while supporting the Intuit brand.
- Displaying a growth mindset by continually seeking to learn new tools and industry knowledge.
Requirements
- Previous experience in technical support with a focus on extreme customer engagement is essential.
- Relationship management and knowledge of the tax industry are highly preferred.
- Intermediate computer skills, including Windows desktop applications, are required.
- Excellent analytical, problem-solving, and interpersonal skills are necessary.
- Detail-oriented and strong verbal and written communication skills are essential.
What We Offer
In this role, you will have the opportunity to work virtually in a collaborative environment with a mixed hybrid and remote team. You will also receive training and development opportunities to enhance your skills and knowledge.
Education and Salary
A high school diploma or equivalent is required. This position comes with an annual salary of $60,000, commensurate with experience.
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