Technical Support Specialist

3 days ago


Virginia Beach, Virginia, United States Intuit Full time

About Our Team

Our team at Intuit is dedicated to delivering exceptional customer experiences in a fast-paced environment. As a Technical Support Specialist, you will play a critical role in resolving customer inquiries and providing solutions that meet their needs.

Key Responsibilities

  • Resolving customer inquiries using all channels of support, ensuring timely and effective solutions.
  • Developing expertise in specific software tools and problem-solving strategies to solve complex customer issues.
  • Utilizing effective communication skills to understand customer problems and take ownership of finding solutions.
  • Prioritizing tasks to maximize customer impact, providing end-to-end solutions when possible.
  • Ensuring customers have the necessary tools and knowledge to run their business effectively.
  • Tailoring communication to customers' level of tax and industry knowledge while supporting the Intuit brand.
  • Displaying a growth mindset by continually seeking to learn new tools and industry knowledge.

Requirements

  • Previous experience in technical support with a focus on extreme customer engagement is essential.
  • Relationship management and knowledge of the tax industry are highly preferred.
  • Intermediate computer skills, including Windows desktop applications, are required.
  • Excellent analytical, problem-solving, and interpersonal skills are necessary.
  • Detail-oriented and strong verbal and written communication skills are essential.

What We Offer

In this role, you will have the opportunity to work virtually in a collaborative environment with a mixed hybrid and remote team. You will also receive training and development opportunities to enhance your skills and knowledge.

Education and Salary

A high school diploma or equivalent is required. This position comes with an annual salary of $60,000, commensurate with experience.



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