Guest Service Coordinator

2 weeks ago


Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time
About Our Company

Richmond Marriott Short Pump offers an excellent opportunity for professionals looking to advance their careers in hospitality management.

Our company takes a proactive approach to hotel management, boasting extensive experience in all areas of hospitality management. We prioritize teamwork, professionalism, and integrity in all aspects of our business.

Job Description

This position is responsible for ensuring a seamless guest experience through efficient and friendly service. The successful candidate will work closely with colleagues to resolve guest challenges and maintain a positive atmosphere in the hotel.

Responsibilities
  • Assist guests with check-in/check-out and answer phone calls.
  • Handle special requests and resolve guest challenges.
  • Audit all charges and postings, correcting work as required.
Requirements
  • High school diploma or equivalent.
  • Minimum 1 year of experience as a Guest Service Agent preferred.
  • No supervisory experience required.
Benefits

Our comprehensive benefits package includes health insurance, paid time off, and opportunities for professional growth and development.



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