Automotive Tire and Service Professional
3 weeks ago
Goodyear is a leading tire company with a global presence, employing around 62,000 people across 21 countries. Our state-of-the-art products and services set the standard for the industry.
Job Description
We are seeking an Automotive Tire and Service Advisor to join our team at one of our auto service centers. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for our guests. Your primary responsibility will be to drive sales and profitability by selling tires and recommended automotive services, while also building strong relationships with customers.
Sales and Profitability
You will be responsible for communicating benefits and product features effectively to guests, resulting in increased sales and revenue growth for the store location. Your ability to understand customer needs and make recommendations based on manufacturing guidelines will be essential to achieving these goals.
Customer Relationships
Your role will involve building meaningful connections with new and returning guests, ensuring their satisfaction through personalized interactions. You will be responsible for taking ownership of guest interactions from initial contact to completed service, including checking in, scheduling appointments, accurately estimating time requirements, and checking out.
Responsibilities
- Drive sales and profitability by selling tires and recommended automotive services
- Build guest relationships and ensure guest satisfaction through understanding their needs
- Communicate all advertising and promotion of products and services
- Take responsibility for guest interactions from initial experience through completed service
- Contribute to promotional merchandising and special events
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