Guest Services Associate

2 days ago


Glen Allen, Virginia, United States Drury Hotels Company, LLC Full time
About the Role

This position involves checking guests in/out, promoting sales-related programs, maintaining guest records, cash handling, and ensuring exceptional guest experiences. As a Front Desk Associate, you will be part of our front desk team and play a key role in delivering outstanding customer service.

Key Responsibilities
  • Providing warm and friendly hospitality to guests
  • Maintaining accurate and up-to-date guest records
  • Handling cash and operating office machines
  • Complying with hotel safety and security rules and instructions
Requirements
  • English Language Proficiency: Excellent written and verbal communication skills
  • Communication Style: Friendly and approachable manner when interacting with guests
  • Attention to Detail: Ability to multitask and maintain accuracy in record-keeping
  • Policies Knowledge: Thorough understanding of hotel policies and procedures
  • Financial Handling: Accurate handling of cash and financial transactions
  • Safety Compliance: Adherence to hotel safety and security protocols

Compensation: Competitive salary ranging from $25,000 to $35,000 per year, dependent on location and experience.



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