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Customer Experience Team Lead

2 weeks ago

Pompano Beach, Florida, United States PNC Full time
Position Description

We are looking for a highly motivated and experienced Branch & Business Center Assistant Manager to join our Retail organization. As a key member of our team, you will be responsible for driving business growth and delivering exceptional customer experiences.

Your primary focus will be on managing the operational soundness of the branch and team, including security procedures, audit controls, and compliance and regulatory guidelines. You will also be responsible for building a high-performing team through attraction, onboarding, coaching, and development of branch team members.

A successful candidate will have experience in banking operations, customer service, and team management. They will be able to lead by example, inspire their team, and drive results through proactive interactions with clients.

Key Responsibilities:

  • Maintain security procedures and ensure audit controls are followed
  • Support compliance and regulatory guidelines
  • Build a high-performing team through attraction, onboarding, coaching, and development
  • Influence eco-system partners in an omni-channel environment
  • Manage service and operational aspects of a Branch & Business Center branch

Requirements:

  • Bachelor's degree in a related field (or equivalent experience)
  • Minimum 3+ years of related experience in banking operations or customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment