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Customer Experience Team Lead

3 weeks ago

Vero Beach, Florida, United States Carter'sOshKosh Full time

About Carter's

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Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children. Our brands, including Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet, are known for quality and style. As an Assistant Store Manager at Carter's, you will be the first point of contact for our customers, showcasing our products and services while fostering a welcoming and inclusive environment.

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Job Summary

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This role is ideal for experienced retail leaders who want to make a meaningful impact on our customers' shopping experience. As an Assistant Store Manager, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

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Key Responsibilities

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  • Drive Sales Growth_: Execute workforce management to ensure exceptional customer service on the sales floor">

Requirements and Qualifications

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To be considered for this role, you must have:

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  • A positive and solutions-oriented mindset">
  • Effective and professional verbal and written communication skills">
  • Demonstrated leadership, supervisory, and customer engagement skills">
  • Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)">
  • Minimum of 1 year of retail or related management experience">
  • A high school diploma or GED">
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What We Offer

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Carter's offers a comprehensive benefits package, including:

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  • Schedules that fit your life, with opportunities to balance work and personal responsibilities">
  • Benefits and perks, such as health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more">
  • Education and career development opportunities, including tuition reimbursement and English language classes">
  • Paid time off, holidays, and parental leave, as well as adoption assistance and charitable matching gifts">
  • The opportunity to build skills and grow as an individual, with professional and personal development to help shape your career">
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About Us

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We're committed to creating a diverse and inclusive environment where everyone can thrive. At Carter's, we believe in fostering a culture of teamwork, innovation, and growth. If you're passionate about delivering exceptional customer experiences and leading a dynamic team, we want to hear from you