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Customer Experience Specialist

2 weeks ago

Pompano Beach, Florida, United States REDLINE BMW PERFFORMANCE INC Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at REDLINE BMW PERFORMANCE INC.

Job Summary

In this role, you will be responsible for providing exceptional service to our customers, ensuring their BMW needs are met, and delivering a seamless service experience.

Your key responsibilities will include coordinating service appointments, addressing customer inquiries, and communicating service recommendations.

You will work closely with our skilled technicians to ensure that our customers receive the highest level of service and satisfaction.

Key Responsibilities:

  • Greet and assist customers in a professional and friendly manner, understanding their BMW service requirements.
  • Schedule service appointments, ensuring efficient utilization of our service bay and technician schedules.
  • Act as a liaison between customers and technicians, conveying vehicle issues and service recommendations accurately.
  • Provide clear explanations of service options, timelines, and costs to customers, maintaining transparency and trust.
  • Generate accurate repair orders, ensuring all necessary details and information are documented.
  • Keep customers updated on the status of their vehicle repairs, addressing any concerns promptly.
  • Process payment transactions and ensure accurate billing.
  • Assist in maintaining a clean and organized service area, creating a welcoming environment for customers.

Requirements:

  • Proven experience as a Service Writer or in a customer service role within the automotive industry.
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with the ability to build rapport and trust with customers.
  • Organizational skills and attention to detail, ensuring accurate documentation and order processing.
  • Proficient computer skills, including experience with automotive service software.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.

Our Offer:

  • A competitive compensation package.
  • A positive and collaborative work environment.
  • Opportunities for growth and professional development.