Shift Operations Manager
3 weeks ago
Fisher Island Community Association is seeking a highly skilled and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for ensuring the safety and security of our residents, guests, and employees.
Key Responsibilities:- Provide a safe environment for residents, guests, visitors, employees, and company assets via established procedures and practices.
- Supervise a shift of officers and guest service agents to accomplish the daily safety and guest services department operations.
- Possess a leadership attitude to motivate and teach.
- Prepare shift schedule for personnel coverage on a daily basis.
- Possess knowledge of company and department policy and procedures.
- Present a professional attire at all times.
- Familiar with daily events and incidents.
- Conduct proper briefing/training with personnel on a daily basis.
- Counsel, correct, and/or report work-related violations as applicable.
- Handle all complaints and reports pertaining to the shift.
- Conduct preventative maintenance checks on security equipment.
- Conduct post checks on a regular basis during the shift.
- Maintain accurate payroll logs for the shift personnel.
- Inventory Public Safety equipment on a daily basis.
- Assist in first response calls, investigations, and complaints.
- Report all major incidents to Management immediately.
- Review and correct all daily documents prior to filing.
- Handle internal conflicts professionally and fairly.
- Communicate (read, write, speak) professionally.
- Perform other duties as assigned by management.
Requirements:
- (2) years experience in the security/safety field.
- Excellent customer service skills in the security field.
- Excellent communication skills (speak, read, write English).
- Excellent leadership skills.
- Ability to multitask and work a flexible schedule.
- Valid Driver License.
Working Conditions:
Indoor/Outdoor environment.
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