Shift Operations Manager

3 weeks ago


Miami, Florida, United States Fisher Island Community Association Full time
Job Title: Shift Supervisor

Fisher Island Community Association is seeking a highly skilled and experienced Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for ensuring the safety and security of our residents, guests, and employees.

Key Responsibilities:
  • Provide a safe environment for residents, guests, visitors, employees, and company assets via established procedures and practices.
  • Supervise a shift of officers and guest service agents to accomplish the daily safety and guest services department operations.
  • Possess a leadership attitude to motivate and teach.
  • Prepare shift schedule for personnel coverage on a daily basis.
  • Possess knowledge of company and department policy and procedures.
  • Present a professional attire at all times.
  • Familiar with daily events and incidents.
  • Conduct proper briefing/training with personnel on a daily basis.
  • Counsel, correct, and/or report work-related violations as applicable.
  • Handle all complaints and reports pertaining to the shift.
  • Conduct preventative maintenance checks on security equipment.
  • Conduct post checks on a regular basis during the shift.
  • Maintain accurate payroll logs for the shift personnel.
  • Inventory Public Safety equipment on a daily basis.
  • Assist in first response calls, investigations, and complaints.
  • Report all major incidents to Management immediately.
  • Review and correct all daily documents prior to filing.
  • Handle internal conflicts professionally and fairly.
  • Communicate (read, write, speak) professionally.
  • Perform other duties as assigned by management.

Requirements:

  • (2) years experience in the security/safety field.
  • Excellent customer service skills in the security field.
  • Excellent communication skills (speak, read, write English).
  • Excellent leadership skills.
  • Ability to multitask and work a flexible schedule.
  • Valid Driver License.

Working Conditions:

Indoor/Outdoor environment.



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