Shift Manager
4 weeks ago
As a Shift Manager at TGI Friday's, you will be responsible for overseeing daily operations and ensuring a seamless guest experience. This role requires strong leadership and communication skills, as well as the ability to motivate and develop team members.
Key Responsibilities- Supervise and coordinate daily shift operations, including staff support and decision-making.
- Ensure the restaurant is set up for success, with a focus on quality and cleanliness.
- Observe and provide feedback to team members on their performance, with a focus on delivering exceptional guest experiences.
- Develop and implement training plans for new team members.
- Interact with guests to ensure their experience meets TGI Friday's standards.
- Conduct staff meetings to engage and inform team members about company initiatives and promotions.
- Ensure food quality and safety standards are met.
- Manage cash handling procedures, including bartender drawers and server checkouts.
- Approve food and beverage comps or promotions.
- Check in deliveries from vendors and ensure quality and proper billing.
- Prepare end-of-shift reports.
- Ensure a safe working and guest environment.
- Implement security procedures to protect team members, guests, and company assets.
- Communicate with immediate supervisors on any issues or concerns.
- Conduct pre-screen interviews for team member candidates.
- Minimum 6 months experience as a Team Member and a Certified coach (internal)
- or one year of external restaurant experience with a college degree preferred (external)
- Must be capable of performing all functions and meeting qualification standards for all hourly positions
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