Shift Manager

4 weeks ago


Miami, Florida, United States JACKMONT HOSPITALITY INC Full time
Job Summary

As a Shift Manager at TGI Friday's, you will be responsible for overseeing daily operations and ensuring a seamless guest experience. This role requires strong leadership and communication skills, as well as the ability to motivate and develop team members.

Key Responsibilities
  • Supervise and coordinate daily shift operations, including staff support and decision-making.
  • Ensure the restaurant is set up for success, with a focus on quality and cleanliness.
  • Observe and provide feedback to team members on their performance, with a focus on delivering exceptional guest experiences.
  • Develop and implement training plans for new team members.
  • Interact with guests to ensure their experience meets TGI Friday's standards.
  • Conduct staff meetings to engage and inform team members about company initiatives and promotions.
  • Ensure food quality and safety standards are met.
  • Manage cash handling procedures, including bartender drawers and server checkouts.
  • Approve food and beverage comps or promotions.
  • Check in deliveries from vendors and ensure quality and proper billing.
  • Prepare end-of-shift reports.
  • Ensure a safe working and guest environment.
  • Implement security procedures to protect team members, guests, and company assets.
  • Communicate with immediate supervisors on any issues or concerns.
  • Conduct pre-screen interviews for team member candidates.
Qualifications
  • Minimum 6 months experience as a Team Member and a Certified coach (internal)
  • or one year of external restaurant experience with a college degree preferred (external)
  • Must be capable of performing all functions and meeting qualification standards for all hourly positions

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