Technical Ambassador – Coffee Vending Machines Specialist

1 month ago


Raleigh, North Carolina, United States 5th HQ Full time

**Job Summary**

We are seeking a highly skilled Technical Ambassador to join our team at 5th HQ. As a Technical Ambassador, you will play a crucial role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories.

Key Responsibilities:

  • Provide high-level technical support to clients, addressing any concerns promptly and ensuring satisfaction.
  • Guide field technicians in resolving complex equipment issues, promoting product enhancements, and optimizing performance.
  • Document procedures, maintain detailed service records, and report on sales activities and account statuses.
  • Present new products and services to existing clients, identifying opportunities for upselling and fostering trust and loyalty.
  • Adhere to company procedures and protocols, ensuring compliance with quality standards.

Requirements:

  • Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
  • Strong troubleshooting skills and technical aptitude, with excellent mechanical aptitude and attention to detail.
  • Clear and effective communication skills, both verbal and written, with proficiency in reading technical diagrams and blueprints.
  • Ability to work independently, manage time effectively, and prioritize tasks, with proficiency in MS Office and familiarity with Salesforce or similar CRM software.
  • Bachelor's degree or equivalent technical certification preferred, with Spanish language proficiency a plus.

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