Leasing and Community Ambassador

3 weeks ago


Raleigh, North Carolina, United States Hawthorne Residential Partners Full time

At Hawthorne Residential Partners, we're seeking a Leasing and Community Ambassador to join our team. This role involves being the face and ambassador of the Live It culture, providing excellent customer service, and ensuring every visitor leaves feeling better than when they arrived. As a Leasing and Live It Specialist, you'll strive to find the ideal apartment home solution for our guests, ensuring lease administration is completed thoroughly, and contributing to achieving occupancy expectations through leasing and renewals.

We recognize that work should support both personal and professional goals, which is why we offer generous paid time off, highly competitive compensation packages, and a comprehensive benefits program. You'll have access to medical, dental, and vision coverage, telehealth, company-paid life insurance, pet insurance plans, a career progression program, and a 401k retirement match program.

As a Leasing and Community Ambassador, you'll be responsible for:

  • Responding to phone and email leads to convert them into tours
  • Identifying guests' wants and needs, taking them on tours, and inviting them to join our community
  • Ensuring lease administration is completed in a timely and accurate manner
  • Setting goals and prioritizing work to ensure optimal community performance
  • Contributing to achieving occupancy expectations through leasing and renewals
  • Generating interest and awareness about our community through social media, events, and reputation
  • Demonstrating daily care for the physical asset by ensuring grounds, amenities, and office are clean and maintained

For this role, we're looking for someone with a high school diploma or equivalent and at least one year of customer service experience, preferably in sales and/or apartment leasing. A valid driver's license is required, and Certified Apartment Leasing Professional accreditation (CALP) is a plus. Hawthorne offers an education reimbursement program and a progressive career path to equip you with the skills needed to excel and grow in your position.

Estimated salary for this role is around $65,000 per year, depending on location and experience. If you're passionate about delivering exceptional customer service and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.

We're an equal opportunities employer and welcome applications from diverse candidates. Please submit your application, and we'll be in touch to discuss this role further.


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