Technical Sales Support Specialist

4 weeks ago


Raleigh, North Carolina, United States Boon Edam Full time

Are you looking for a challenging career in a technology-driven industry? Boon Edam may be the perfect fit for you.

We are a global market leader in entry solutions with offices across the world. Our company culture is characterized by our drive and dedication; drive to create the most premium entry solutions and dedication towards the company, our colleagues, and our customers.

We take pride in our internal training and career development programs, which enable our employees to grow and develop with us. As a Technical Sales Support Specialist, you will be responsible for ensuring all parts orders are entered, processed, and tracked until delivery. You will also provide troubleshooting for customer orders and account statuses.

What We Offer:

  • Competitive compensation with bonus potential
  • Medical, Dental & Vision plans
  • 100% company paid medical premiums for you and your family
  • Life Insurance
  • 401k with company match
  • Generous PTO & Paid holidays
  • Maternity & Paternity Leave
  • Short- and Long-term disability
  • Employee assistance programs
  • & More

Our Values:

We strive to live and breathe every day by our core values. They provide a platform that enables us to serve our customers to the best of our ability, treat each other with kindness, work cohesively as a team, improve processes as well as ourselves.

Essential Duties and Responsibilities:

  • Process all incoming PO's for parts orders
  • Provides any necessary documentation on product specifications
  • Follow internal parts order process; including but not limited to creating order ticket in CRM tool, tracking parts orders, following up with customers on order status, etc.
  • Answer questions related to pricing, parts identification, and availability for customers via email and phone
  • Field more complex calls to technical services representatives
  • Monitor pertinent stock levels, place internal and external part orders for restocking, process PO's, receive orders and restocking
  • Create and Issue RMA's
  • Display a courteous and responsible attitude towards work, colleagues and customers; promote and enhance the image and profitability of Boon Edam at all times

Minimum Requirements:

  • 1-3 years administrative experience
  • Experience with CRM tool a plus
  • Experience with Microsoft Office Word, Excel and Outlook
  • Ability to read and understand mechanical drawings
  • Demonstrate multi-tasking skills
  • Demonstrate written and oral communication skills
  • Demonstrate ability to work independently and as a team
  • Knowledge of general office machines and telephone system
  • Customer service oriented


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