Technical Documentation Specialist

2 weeks ago


Raleigh, North Carolina, United States omega solutions inc Full time

Job Summary

The IT Trainer/Technical Writer will be responsible for creating and maintaining accurate and up-to-date technical documentation for our IT infrastructure. This includes documentation of training materials, procedural documentation of Standard PreApproved Changes (SPACs), and tracking and reporting on the status of training and procedural documentation to all appropriate business stakeholders.

Key Responsibilities

  1. Develop and maintain technical documentation for IT infrastructure, including training materials and procedural documentation.
  2. Collaborate with multiple service teams to provide training review documentation, distribute information, and resolve questions.
  3. Track and report on the status of training and procedural documentation to all appropriate business stakeholders.
  4. Operate office machinery, including computers, copy machines, and fax machines.
  5. Perform miscellaneous data entry and document preparation in support of other departments.

Requirements and Qualifications

The ideal candidate will have a strong understanding of the IT Infrastructure Library (ITIL) and IT Service Management lifecycle, as well as experience with technical documentation requirements for hosting network enterprise applications. They will also have excellent analytical and time management skills, with the ability to read, analyze, and interpret complex technical requirements.

Preferred Qualifications

An ITIL v3 2011 Foundations or advanced certification is highly preferred, as well as proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).


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