Referral Coordinator Specialist

2 weeks ago


Long Island City, United States The Floating Hospital Full time
Job Title: Referral Coordinator

Founded in 1866, The Floating Hospital (TFH) is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

Job Summary:

We are seeking a highly organized and detail-oriented Referral Coordinator to join our team. The successful candidate will be responsible for maintaining ongoing scheduling of referral appointments, tracking and documenting referrals, and providing excellent customer service to patients and medical facilities.

Key Responsibilities:
  • Maintain accurate and up-to-date records of patient referrals, including clinical background and referral needs.
  • Assemble and provide relevant information to supervisors and referring providers to ensure timely and effective referrals.
  • Remind patients of scheduled appointments via mail and/or phone, and schedule patients accordingly based on urgency, patient need, insurance coverage, and provider availability.
  • Answer telephones, take messages, and transfer calls as needed, while maintaining a professional and courteous demeanor.
  • Work with patients' insurance companies to obtain benefits and precertification, and validate all necessary referrals and/or authorizations for scheduled services.
  • Manage daily workload and maintain an organized workspace, ensuring efficient and effective communication with patients and medical facilities.
  • Establish and maintain relationships with outside referral providers, hospitals, and clinics, and perform all other duties assigned by management.
Requirements:
  • Associate's Degree or higher, or equivalent in training and/or experience.
  • At least two years of outstanding customer service/problem-solving and front desk/registration/referral experience.
  • Strong knowledge of MS Office applications and excellent computer skills.
  • Prior EMR experience desirable.
  • Ability to work in a high-volume atmosphere and possess superior communication skills.
  • Familiarity with medical terminology and procedures, and a strong knowledge of medical billing, coding, and recordkeeping.
Salary:

$22.50 per hour



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