Specialty Clinic Referral Coordinator Lead

1 week ago


Scott City, Kansas, United States Scott County Hospital Full time
Job Title: Specialty Clinic Lead Referral Coordinator

At Scott County Hospital, we are seeking a highly skilled and organized individual to fill the role of Specialty Clinic Lead Referral Coordinator. This position is responsible for ensuring the smooth operation of referral workflows, prioritizing referrals, and providing exceptional customer service to patients and specialists.

Key Responsibilities:
  1. Develop and implement standardized referral processes to ensure timely and efficient referrals.
  2. Prioritize referrals based on urgency and address them in a prompt manner.
  3. Collaborate with referral personnel to select, orient, and train new team members.
  4. Communicate effectively with ordering providers and patients to ensure clear expectations and understanding of referral details.
  5. Serve as the primary point of contact for patients and specialists, addressing any questions or concerns in a professional and courteous manner.
  6. Schedule appointments for testing, doctor consults, and other duties as requested by the Specialty Clinic Staff.
  7. Prepare and send necessary records and imaging studies to specialists for patient referrals.
  8. Keep patients and outside facilities informed of referral status and progress.
  9. Document and relay any issues or concerns related to referrals or patients to the Specialty Clinic Supervisor.
  10. Assign tasks and responsibilities to referral specialists, considering production requirements and individual capabilities.
  11. Manage incoming and outgoing referrals, ensuring accurate documentation and promoting team awareness and patient safety.
Additional Responsibilities:
  1. Communicate effectively with the Specialty Clinic Supervisor and nurses regarding any issues or questions related to referrals.
  2. Assist in delegating and overseeing job duties to referral specialists.
Expectations:

This is a non-exempt, 40-hour per week position requiring regular and punctual attendance. Overtime may be required to complete assignments as directed by the Specialty Clinic Supervisor.

This role requires continuous sitting and typing at a computer terminal, answering phone calls, some walking, twisting, bending, and lifting up to 25 pounds.

Requirements:
  1. Preferred management experience.
  2. High school graduate or equivalent.

Computer experience is required, and medical terminology is preferred.

The ideal candidate will possess excellent communication skills, be able to preside over other personnel, and demonstrate conflict management skills when dealing with irate customers or insurance offices.

Benefits:

Scott County Hospital offers a comprehensive benefits package, including medical, dental, vision, PTO/EIL, retirement, life, and long-term disability insurance, as well as additional supplemental insurance options.



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