Production Support Technician

7 days ago


Chicago, Illinois, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and motivated IT Production Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers.

Key Responsibilities:

  • Handle incidents and service requests in a timely and efficient manner.
  • Receive and prioritize requests based on urgency and allocate resources accordingly.
  • Monitor incoming demand and ensure timely assignments.
  • Perform scheduled tasks within Service Level Agreements (SLAs) and refer to standard operating procedures (SOPs).
  • Manage service requests and record for monthly management reporting.
  • Follow SOPs to identify potential issues and escalate to the shift lead for critical incidents.
  • Ensure application incident and task documentation is properly updated for each production release.

Requirements:

  • Strong written and oral communication skills.
  • Organized and resourceful with ability to prioritize, schedule, and multitask.
  • Adept at learning new technologies and tools.
  • Experience with Microsoft tools.
  • Ability to work in a shift environment.

What We Offer:

MyCareersFuture offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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