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Customer Service Representative

2 months ago

Mountain View, California, United States Sherwin-Williams Full time
About the Role

This is a critical position that plays a key role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements.

Key Responsibilities
  • Provide exceptional customer service to ensure high levels of satisfaction
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers to drive sales and growth
  • Process sales transactions accurately and consistently with company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate and up-to-date work order files and formulas
  • Pull products from the sales floor or warehouse as needed
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays to maintain a visually appealing store environment
  • Clean store equipment and maintain a clean and safe working environment
  • Load and unload delivery trucks
  • Assist with deliveries as needed
  • Maintain in-stock and presentable condition of assigned areas
  • Stay knowledgeable about products offered and discuss available options with customers
  • Comply with inventory control procedures
  • Identify opportunities to improve sales and implement strategies to drive growth
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • At least one year of experience working in a delivery, retail, or customer service position
  • Previous experience selling paint and paint-related products
  • Previous experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish