Customer Service Representative

10 hours ago


Mountain View, California, United States Du Vo - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences that drive business growth.

Key Responsibilities
  • Establish and maintain strong relationships with customers, providing personalized support and follow-up as needed.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, tailoring solutions to meet their unique needs.
  • Develop and maintain effective communication with customers, agency team members, and other stakeholders to ensure seamless service delivery.
Requirements
  • Dedication to delivering exceptional customer service.
  • Ability to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication and interpersonal skills to facilitate collaboration with customers and agency team members.
  • Proactive problem-solving approach to address customer concerns and drive business growth.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for career advancement and professional growth within our agency.
  • Paid time off (vacation and personal/sick days).
  • Health benefits and valuable career-building experience.


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