Customer Service Representative

2 days ago


Mountain View, California, United States The Sherwin-Williams Company Full time
Customer Service Specialist Job Description

This is a critical role in the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions that meet their requirements.

Key Responsibilities:
  • Provide exceptional customer service, ensuring maximum client satisfaction and resolving any concerns promptly.
  • Stay up-to-date with product features, maintain high-quality standards, and ensure visual appeal in the store.
  • Meet sales goals, achieve excellent customer service, and maintain precise work order files and formulas.
  • Pull products from the sales floor or warehouse, tint and mix products as needed, and stock shelves and set up displays.
  • Load and unload delivery trucks, assist with deliveries, and maintain in-stock and presentable condition assigned areas.
  • Remain knowledgeable about products offered and discuss available options with customers.
  • Comply with inventory control procedures and suggest ways to improve sales.
Minimum Requirements:
  • Must be at least 18 years old and legally authorized to work in the country of employment.
  • Must be able to retrieve materials from shelves and floor stacks, lift and carry up to 50 lbs frequently, and up to 70 lbs occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications:
  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience in a delivery, retail, or customer service position.
  • Previous work experience selling paint and paint-related products.
  • Ability to read, write, comprehend, and communicate in more than one language.


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