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Technical Support Specialist

2 months ago

Columbus, Ohio, United States Compunnel Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Compunnel Inc.

Key Responsibilities
  • Provide timely and effective support to Authorized Users for Client tools and applications.
  • Manage Incidents and Service Requests related to CSC Services, ensuring prompt resolution and customer satisfaction.
  • Process access requests from Authorized Users, maintaining confidentiality and adhering to security protocols.
  • Communicate with Authorized Users in English, with the ability to communicate in Japanese for users located in Japan.
  • Integrate with Client tools, interfaces, technology, and processes, as well as the internal Client Global Service Desk and third-party vendor Service Desks.
  • Manage the SecurID RSA Token request process for employees, contractors, and external clients, ensuring secure and efficient issuance and inventory management.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills and knowledge of Client tools and applications.
  • Experience with incident and service request management.
  • Ability to maintain confidentiality and adhere to security protocols.