Air Travel Operations Manager
2 weeks ago
**Job Summary**
We are seeking a highly skilled Air Travel Specialist to join our team at Landmark Incentive Marketing in Chicago, IL. As an Air Travel Specialist, you will be responsible for managing air travel programs, working with airlines and clients to resolve issues, and ensuring seamless execution of group flights.
Key Responsibilities:
- Manage air travel programs from transition to post-trip meeting
- Book airline reservations using Sabre GDS system
- Deliver exceptional customer service over the phone and via email
- Issue tickets according to airline contracts and IATA rules
- Track financial expenses for all tickets purchased
- Monitor flights, work with airlines and TDs to resolve misconnects and cancellations
- Keep TDs updated on flight status and passenger information
- Adhere to deadlines and turnaround times
- Attend regular meetings and complete reports on air details
- Protect confidential information
Requirements:
- Minimum 2 years SABRE GDS experience
- Understanding of ticketing, exchange, void, and refund transactions
- Knowledge of airline contracts and fares
- Ability to forecast group airfares
- Strong organizational and interpersonal skills
- Proficient in Microsoft Office
**Benefits:**
- Competitive salary: $65,000 - $80,000 per year
- 401(k) plan
- Employee discount
- Health insurance
- Life insurance
- Paid time off
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