Technical Support Specialist
3 days ago
Job Summary: We are seeking a highly skilled Technical Support Engineer to join our team at ITW Marking & Coding. As a Technical Support Engineer, you will be responsible for providing high-quality technical product support, administrative support to technical processes, and delivering positive customer experiences.
Key Responsibilities:
- Provide phone, email, and chat technical support to end users, distributors, field service engineers, and sales teams.
- Create and track service cases in CRM with detailed descriptions of issues and resolutions for each support event.
- Promptly follow up and own support cases through successful resolution.
- Schedule logistical support to the Field Service team.
- Work order prioritization and optimize field resource coverage.
- Demonstrate high technical proficiency with supported products.
- Hands-on product repairs, escalation support to complex repairs, and maintain working condition of technical support and training equipment.
- Accurately and expeditedly enter administrative tasks, including warranty RMAs, part orders, service quotes, and service invoicing.
- Work with supervisors to develop troubleshooting documentation and maintenance procedures.
- Conduct product training for customers and service engineers.
- Identify opportunities during support calls to promote service programs to customers.
- Test and evaluate new vendor products.
- Utilize Technical Support KPIs and CSAT surveys to drive best-in-class technical and customer experiences.
- Quarterly on-site customer visits and field service ride-along.
- Deliver continuous improvement applying ITW principles of 80/20, PLS, USA, and 6S.
Requirements:
- An associate degree in Electronics or equivalent experience required.
- A Bachelor's degree in Electrical or Mechanical Engineering preferred.
- 3 years of previous experience or in a related area.
- Marking and Coding Industry knowledge a plus.
- Proficient with computers and Microsoft Office Suite.
- Electronic Circuitry and Mechanical Knowledge.
- Networking and PLC knowledge a plus.
- High-level accuracy and attention to detail.
- Problem-solving, troubleshooting, and teamwork skills.
- Customer Service Skills and follow-up.
- Multitasking and organizational skills.
- Effective oral and written communication skills.
- Self-driven, acting with urgency.
- Experience with CRM software.
About ITW: ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
-
Technical Support Specialist
4 days ago
Saint Charles, Missouri, United States Pyramid Consulting Full timeJob Opportunity:We are seeking a skilled Desktop Support Technician to join our team at Pyramid Consulting. This is a 12+ months contract opportunity with long-term potential and is located in the United States.Key Responsibilities:• Provide technical support for desktop systems and infrastructureBenefits:• Competitive hourly rate: $24 - $25/hour•...
-
Technical Support Specialist
2 months ago
Saint Joseph, Missouri, United States IDR, Inc. Full timeIDR, Inc. is in search of a Technical Support Specialist to assist in providing exceptional service to our clients. This role is essential for maintaining the operational efficiency of our client's IT systems.Position Overview for the Technical Support Specialist:The ideal candidate will possess a strong desire to develop their skills within a large...
-
Desktop Support Specialist
1 week ago
Saint Charles, Missouri, United States Pyramid Consulting Full timeJob Summary:Pyramid Consulting is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining computer systems.Key Responsibilities: Repair, test, image, and clean PCs, laptops, monitors,...
-
IT System Administrator
1 week ago
Saint Charles, Missouri, United States Doctor's Data, Inc. Full timeJob SummaryDoctor's Data, Inc. is seeking an IT System Administrator to support our clinical laboratory. The successful candidate will provide technical services and support for our IT systems, including hardware, networking, and operating systems.Key ResponsibilitiesInstall, design, and configure operation system components in our Microsoft networkProvide...
-
Support Specialist
2 weeks ago
Saint Charles, Missouri, United States Esri Full timeJob SummaryEsri is seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for providing world-class technical support to our customers, ensuring they succeed and make effective, intelligent geospatial decisions.Key ResponsibilitiesProvide high-quality technical support and customer service to Esri end users...
-
Administrative Support Specialist
1 month ago
Saint Charles, Missouri, United States CenterPointe Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CenterPointe Hospital. As an Administrative Support Specialist, you will provide administrative support to our facility management team to ensure the efficient operation of the hospital.Key ResponsibilitiesProvide administrative support to...
-
Healthcare Support Specialist
4 days ago
Saint Charles, Missouri, United States Aegis Therapies Full time**Unlock Your Potential in Healthcare**Aegis Therapies is committed to providing exceptional care and support to our patients. We are seeking a skilled and compassionate Healthcare Support Specialist to join our team.As a Healthcare Support Specialist, you will play a vital role in providing support to our rehabilitation team, including physical,...
-
Therapy Support Specialist
3 weeks ago
Saint Charles, Missouri, United States Select Medical Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Therapy Support Specialist to join our team at Select Medical. As a Therapy Support Specialist, you will play a vital role in providing exceptional patient care and supporting our therapy team in delivering high-quality services.ResponsibilitiesAssist patients with transfers, lifts, and...
-
Therapy Support Specialist
4 weeks ago
Saint Charles, Missouri, United States Select Medical Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Therapy Support Specialist to join our team at Select Medical. As a Therapy Support Specialist, you will play a vital role in providing exceptional patient care and support to our rehabilitation team.ResponsibilitiesLifts patients to/from mats, treatment and tilt tables, wheelchairs and other...
-
Administrative Support Specialist
4 weeks ago
Saint Charles, Missouri, United States Orazio Difruscolo Ins & Fin Service Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team at Orazio Difruscolo Ins & Fin Service. As an Administrative Support Specialist, you will be responsible for providing exceptional customer service and clerical support to our agents and customers.Key ResponsibilitiesProvide customer service and...
-
Caregiver Support Specialist
4 days ago
Saint Charles, Missouri, United States Bickford Senior Living Full timeAbout the Role:We are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Bickford Senior Living. As a Caregiver Support Specialist, you will play a vital role in supporting the daily needs of our residents, ensuring they receive the highest quality care and maintain their dignity.Responsibilities:Know the residents you...
-
Administrative Support Specialist
2 weeks ago
Saint Charles, Missouri, United States Just In Time Staffing LLC Full timeJob DescriptionJob Title: Administrative Support SpecialistPay: $24.00Hours: Mon - Fri 8am - 4:30pmPosition Type: Temp to hireLocation: St. Charles, ILRequirements: Resume, InterviewWe are seeking a highly organized and detail-oriented Administrative Support Specialist to assist with the daily administrative operations of our company. The ideal candidate...
-
Desktop Support Specialist
3 weeks ago
Saint Charles, Missouri, United States AA2IT Full timeJob Title: Desktop Support TechnicianWe are seeking a skilled Desktop Support Technician to join our team at AA2IT. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide Break-Fix support for desktop computers, laptops, and network printersDocument work and maintain...
-
Administrative Support Specialist
2 months ago
Saint Charles, Missouri, United States CenterPointe Hospital Full time**Job Summary:**We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CenterPointe Hospital. As an Executive Assistant/ Credentialing Coordinator, you will provide administrative support to our facility management team to ensure the efficient operation of our hospital.**Key Responsibilities:**Provide...
-
Administrative Support Specialist
3 weeks ago
Saint Charles, Missouri, United States CenterPointe Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CenterPointe Hospital. The successful candidate will provide administrative support to facility management, ensuring the efficient operation of the facility.Key ResponsibilitiesProvide administrative support to facility management, including...
-
Administrative Support Specialist
1 month ago
Saint Charles, Missouri, United States CenterPointe Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at CenterPointe Hospital. The successful candidate will provide administrative support to facility management, ensuring the efficient operation of the facility.Key ResponsibilitiesProvide administrative support to facility management, including...
-
Healthcare Support Specialist
1 week ago
Saint Charles, Missouri, United States Aegis Therapies Full time**Unlock Your Potential in Healthcare**At Aegis Therapies, we're committed to providing exceptional care and support to our patients. As a **Healthcare Support Specialist**, you'll play a vital role in our rehabilitation team, working alongside physical, occupational, and speech therapists to make a meaningful difference in people's lives.**Key...
-
Technical Consultant
1 week ago
Saint Charles, Missouri, United States Esri Full timeJob SummaryWe are seeking a highly skilled Technical Consultant to join our team at Esri. As a Technical Consultant, you will work closely with clients to establish solutions that make them successful, broaden the effect of GIS technology to their business, and help shape the evolution of the platform by identifying new implementation patterns.You will...
-
Overnight Customer Support Specialist
3 weeks ago
Saint Charles, Missouri, United States Circle K Full timeShift AvailabilityFull-Time Overnight PositionCustomer Support SpecialistWe are thrilled to invite you to join our team as a Customer Support Specialist. If you seek a vibrant role in a fast-paced and enjoyable setting to elevate your career, this opportunity is tailored for you.As a Customer Support Specialist, you will benefit from: Comprehensive Medical,...
-
IT Support Specialist
2 months ago
Saint Joseph, Missouri, United States IDR Healthcare Full time**Job Summary**IDR Healthcare is seeking a highly motivated and customer-focused IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal customers across the country.**Key Responsibilities:**Provide technical support and assistance to internal customers via...