Support Specialist

4 weeks ago


Saint Charles, Missouri, United States Esri Full time
Job Summary

Esri is seeking a highly skilled Support Analyst to join our team. As a Support Analyst, you will be responsible for providing world-class technical support to our customers, ensuring they succeed and make effective, intelligent geospatial decisions.

Key Responsibilities
  • Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting.
  • Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Online, ArcGIS Pro, and related technologies.
  • Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture.
  • Maintain comprehensive case documentation in customer relationship management (CRM) system.
  • Work in other technical areas of software support as needed, such as identifying issues and logging defects.
Requirements
  • 2+ years of professional or customer service experience in a similar position, supporting similar responsibilities.
  • Professional experience providing customer service and troubleshooting with customers and users.
  • Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise.
  • Ability to communicate with customers with varying technical aptitudes in GIS and information technology.
  • Proficient time management skills.
  • Bachelor's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
  • US citizenship and ability and willingness to obtain a security clearance.
Recommended Qualifications
  • Professional experience with Esri software or various software systems.
  • Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products.
  • Master's in geography, computer science, data science, engineering, mathematics, GIS, or a related field.
Total Rewards

Esri's competitive total rewards strategy includes industry-leading health and welfare benefits, 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors, including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.

A reasonable estimate of the base salary range is $58,240—$93,600 USD.



  • Saint Charles, Missouri, United States Aegis Therapies Full time

    **Unlock Your Potential in Healthcare**Aegis Therapies is committed to providing exceptional care and support to our patients. We are seeking a skilled and compassionate Healthcare Support Specialist to join our team.As a Healthcare Support Specialist, you will play a vital role in providing support to our rehabilitation team, including physical,...


  • Saint Charles, Missouri, United States Pyramid Consulting Full time

    Job Summary:Pyramid Consulting is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining computer systems.Key Responsibilities: Repair, test, image, and clean PCs, laptops, monitors,...


  • Saint Charles, Missouri, United States Bickford Senior Living Full time

    About the Role:We are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Bickford Senior Living. As a Caregiver Support Specialist, you will play a vital role in supporting the daily needs of our residents, ensuring they receive the highest quality care and maintain their dignity.Responsibilities:Know the residents you...


  • Saint Charles, Missouri, United States Just In Time Staffing LLC Full time

    Job DescriptionJob Title: Administrative Support SpecialistPay: $24.00Hours: Mon - Fri 8am - 4:30pmPosition Type: Temp to hireLocation: St. Charles, ILRequirements: Resume, InterviewWe are seeking a highly organized and detail-oriented Administrative Support Specialist to assist with the daily administrative operations of our company. The ideal candidate...


  • Saint Charles, Missouri, United States Aegis Therapies Full time

    **Unlock Your Potential in Healthcare**At Aegis Therapies, we're committed to providing exceptional care and support to our patients. As a **Healthcare Support Specialist**, you'll play a vital role in our rehabilitation team, working alongside physical, occupational, and speech therapists to make a meaningful difference in people's lives.**Key...


  • Saint Charles, Missouri, United States Wise Plastics Technologies Full time

    Job Summary:As an Administrative Support Specialist at Wise Plastics Technologies, you will play a vital role in ensuring the smooth operation of our front desk and reception area. Your primary function will be to manage the front desk, greet visitors in a professional and welcoming manner, and provide administrative support to various teams, including...


  • Saint Charles, Missouri, United States FTL Finance Full time

    Contractor Support SpecialistAs a key member of our team, you will play a vital role in developing and nurturing established contractor relationships through support, training, and top-tier customer service.This role reports to the Contractor Support Manager and will have a significant impact on the contractor experience.At FTL Finance, we take pride in...


  • Saint Charles, Missouri, United States FTL Finance Full time

    Job Title: Contractor Support SpecialistAs a key member of our team, you will be responsible for developing and nurturing established contractor relationships through support, training, and top-tier customer service. This role reports to the Contractor Support Manager and will have a significant impact on the contractor experience.At FTL Finance, we...


  • Saint Charles, Missouri, United States Burrell Behavioral Health Full time

    Job Description:As a Certified Peer Support Specialist, you will play a vital role in emphasizing the acquisition, development, and expansion of recovery skills to enable individuals to fully engage in their recovery journey. You will build therapeutic relationships with clients and their families, providing interventions based on their specific needs. Your...


  • Saint Charles, Missouri, United States MiTek USA Full time

    Job SummaryAs an Automation Support Specialist at MiTek USA, you will play a critical role in delivering exceptional service to our customers by providing product and service information, troubleshooting and supporting MiTek Automation equipment, and assisting with complaints, orders, errors, account questions, billing, cancellations, and other queries. Key...


  • Saint Charles, Missouri, United States Doctor's Data, Inc. Full time

    Job SummaryDoctor's Data, Inc. is seeking an IT System Administrator to support our clinical laboratory. The successful candidate will provide technical services and support for our IT systems, including hardware, networking, and operating systems.Key ResponsibilitiesInstall, design, and configure operation system components in our Microsoft networkProvide...

  • IT Support Specialist

    3 weeks ago


    Saint Charles, Missouri, United States Propper International Sales Full time

    Job Summary:Propper International Sales is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for maintaining the company's IT infrastructure, troubleshooting software and hardware issues, and providing exceptional customer service to internal users.Key Responsibilities:• Troubleshoot and...

  • Physical Therapist

    4 weeks ago


    Saint Joseph, Missouri, United States HealthCare Support Full time

    Physical Therapist Job DescriptionHealthCare Support is seeking a Physical Therapist for a 1-week contract in Saint Joseph, Missouri. This opportunity offers a range of benefits, including immediate enrollment in health insurance, dental insurance, and life insurance. Additionally, you will have access to an employee assistance program, open investment...


  • Saint Charles, Missouri, United States ITW Full time

    Job Summary: We are seeking a highly skilled Technical Support Engineer to join our team at ITW Marking & Coding. As a Technical Support Engineer, you will be responsible for providing high-quality technical product support, administrative support to technical processes, and delivering positive customer experiences.Key Responsibilities:Provide phone, email,...


  • Saint Charles, Missouri, United States Quality Care Full time

    Quality Care is seeking a part-time caregiver to provide support services for individuals residing independently or within their family homes.We offer a fulfilling opportunity to provide individualized home support, in-home family support services, and supportive employment services to individuals in the comfort of their own residences.Key...


  • Saint Joseph, Missouri, United States HealthCare Support Full time

    Speech Language Pathologist Job DescriptionHealthCare Support is seeking a Speech Language Pathologist for a 1-week contract in Saint Joseph, Missouri. This opportunity offers a chance to work with a reputable healthcare provider and gain valuable experience in the field.Benefits of Working with HealthCare Support:Immediate enrollment in health...


  • Saint Charles, Missouri, United States Pyramid Consulting Full time

    Job Opportunity:We are seeking a skilled Desktop Support Technician to join our team at Pyramid Consulting. This is a 12+ months contract opportunity with long-term potential and is located in the United States.Key Responsibilities:• Provide technical support for desktop systems and infrastructureBenefits:• Competitive hourly rate: $24 - $25/hour•...


  • Saint Charles, Missouri, United States Select Medical Full time

    Job SummaryAs a Student Therapy Extern with SSM Health Physical Therapy, you will play a vital role in supporting our therapy team in providing exceptional patient care. This per diem opportunity is perfect for current students accepted in an OT, SLP, or PT program who are looking to gain hands-on experience in a dynamic and supportive...


  • Saint Charles, Missouri, United States HyR-Up Solutions Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Assistant to join our team. The ideal candidate will have a strong background in administrative support and be able to work effectively in a fast-paced environment.Key Responsibilities:Prepare and process daily orders of powder paints to customers nationwideCoordinate with trucking...


  • Saint Charles, Missouri, United States Favorite Healthcare Staffing Full time

    Job OverviewFavorite Healthcare Staffing is seeking a skilled Geriatric Care Specialist to provide high-quality care to patients in a nursing home setting. The ideal candidate will have at least 6 months of recent experience as a Geriatric Care Specialist and be certified in the state of Missouri. Employment Type: Part-Time to Full-Time Per Diem / PRN...