Lead Implementation Consultant
2 weeks ago
Senior Implementation Analyst
Location:
SOUTH JORDAN, Utah
Job ID:
Category:
Client Services
Position Type:
Full-Time
Overview:
Responsible for engaging with both internal and external stakeholders to facilitate the implementation of new and ongoing projects. This role emphasizes the management of milestones and task execution, primarily focusing on client-facing initiatives while also addressing internal process enhancements.
Collaborates closely with clients, implementation managers, and cross-functional teams to ensure the timely and high-quality delivery of project outputs, while also mentoring junior analysts to enhance their performance.
Applying project management principles and best practices for process excellence, along with a critical evaluation of established procedures to propose innovative solutions for time and cost efficiencies, is essential for success in this position.
Responsibilities:
Oversee or contribute to client-facing or internal implementation projects, managing processes and systems associated with client engagements, product configurations, data loading, ticket management, special projects, and follow-up activities.
Collaborate effectively with Data Operations, Client Services, and other relevant departments to deliver all required contractual services.
Generate, analyze, and present comprehensive reports.
Monitor the quality of product utilization post-implementation and proactively collaborate with Implementation Managers and Client Services to address observations related to the effectiveness of the implementation.
Identify unfulfilled business needs and/or requirements, working in partnership with the Implementation Manager to explore opportunities for process improvements.Qualifications:
B.S., B.A., or advanced degree in business or healthcare-related field, or equivalent experience.
A minimum of 3+ years in customer relations, technical support, project management, or client services is required.
Project Management expertise is essential; PMP certification is advantageous.
Exceptional oral, written, and technical communication skills are necessary.
Experience with SQL is preferred.
Background in the healthcare industry is desirable.
Strong organizational skills with the ability to manage multiple projects concurrently.
Excellent interpersonal and cross-functional collaboration skills are required.
A proactive, self-driven individual with a proven ability to work effectively in a team environment. Must be capable of performing daily tasks with minimal supervision.
Strong technical proficiency, with a demonstrated history of working with advanced software platforms.
Proficiency in Microsoft Office Suite is essential. Experience with project management software, LMS, TFS, and other ticketing systems is preferred.
Ability to handle confidential and sensitive information with professionalism.
Willingness to travel up to 10%.
Mental Requirements:
Effective communication with others to exchange information.
Evaluating the accuracy, neatness, and thoroughness of assigned work.
Physical Requirements and Working Conditions:
Ability to remain in a stationary position, often standing or sitting for extended periods.
Repetitive motions may include the wrists, hands, and/or fingers.
Must have a dedicated, secure workspace.
Must ensure high-speed internet access/connectivity and maintain an office setup.
No adverse environmental conditions are anticipated.
Base compensation ranges from $66,000 to $81,000. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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