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Customer Service Representative

2 months ago

Tucson, Arizona, United States Government Employees Insurance Company Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in Tucson, AZ. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and chat
  • Answer billing questions, make policy changes, and provide recommendations
  • Work in a fast-paced, high-volume call center environment
  • Collaborate with colleagues to resolve customer issues
  • Meet or exceed performance metrics and quality standards
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic computer skills and familiarity with software applications
  • Ability to learn new skills and adapt to changes quickly
Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

GEICO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.