Customer Service Representative

3 days ago


Goshen, Indiana, United States Indiana Fram Insurance Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Indiana Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Key Responsibilities:

  • Customer Interaction: Provide product and service information to customers, answer questions, and resolve issues in a timely and professional manner.
  • Support and Collaboration: Work closely with agents and other departments to provide sales and marketing support, and assist with office operations such as scheduling appointments, quoting insurance, and cash handling.
  • Problem Resolution: Determine the best method to resolve customer complaints and ensure customer satisfaction and adherence to company policies.
  • Relationship Building: Build strong relationships with customers, understand their needs and expectations, and deliver solutions that meet their requirements.
  • Operational Efficiency: Work with guidance to organize, prioritize, and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

Requirements for Success:

  • Education: High School diploma or GED equivalent.
  • License and Certification: Ability to obtain Property and Casualty insurance license within the first two years.
  • Insurance Background: Insurance and/or claims background is helpful.
  • Communication Skills: Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
  • Mathematical Skills: Requires an understanding of numerical concepts to perform mathematical transactions.
  • Attention to Detail: Strong attention to detail and accuracy.

Benefits and Perks:

  • Work-Life Balance: An organization that values work-life balance.
  • Paid Time Off: Paid vacation/sick leave.
  • Retirement Plan: 401K with match.
  • Full-Time Schedule: Full-time with a Monday-Friday schedule.
  • Bonus Potential: Potential for a yearly bonus with a possible payout up to 20% of salary.
  • Contests and Incentives: Contests and incentives.
  • Benefits Eligibility: Benefits eligibility within 30 days of employment.
  • Negotiable Pay: Negotiable pay based on level of experience.
  • Team Environment: Collaborate in a team environment.
  • Paid Volunteer Hours: Paid volunteer hours.


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