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Customer Service Representative

2 months ago

Goshen, Indiana, United States Irving Materials, Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Irving Materials, Inc. as a Dispatch Coordinator. In this role, you will be responsible for effectively interacting with customers, scheduling and organizing dispatching for multiple plants and up to 50 trucks, and utilizing a computerized scheduling and tracking system.

Key Responsibilities:
  • Customer Interaction: Provide exceptional customer service to clients, both in person and over the phone, ensuring a positive and professional experience.
  • Dispatch Coordination: Schedule and organize dispatching for multiple plants and up to 50 trucks, ensuring timely and efficient delivery of materials.
  • Technical Skills: Utilize a computerized scheduling and tracking system to manage dispatching and customer interactions.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a timely and professional manner.
  • Teamwork: Collaborate with internal teams to ensure seamless communication and coordination.
Requirements:
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with customers and internal teams.
  • Problem-Solving and Analysis Skills: Demonstrate strong problem-solving and analysis skills, with the ability to analyze and resolve customer complaints and issues.
  • Teamwork and Collaboration: Possess a supportive, collaborative, and cooperative attitude, with the ability to work effectively with internal teams.
  • Attention to Detail: Demonstrate strong attention to detail, with the ability to accurately manage dispatching and customer interactions.
  • Adaptability: Possess a flexible and adaptable attitude, with the ability to adjust to changing priorities and deadlines.
  • Technical Skills: Possess proficiency in computerized scheduling and tracking systems, as well as Google GSuite and MS Office.
  • Education and Experience: High school diploma required; bachelor's degree a plus. Or equivalent industry experience.