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Financial Representative

2 months ago

Goshen, Indiana, United States Goshen Health Full time

Serves as a key liaison to assess patients' financial situations and provide necessary assistance to enroll in available government programs. Collects accurate patient responsibility amounts at the time of service and establishes payment arrangements when necessary.

Key Responsibilities

  • Financial Analysis: Conduct thorough financial assessments to identify patients' needs and provide personalized solutions.
  • Program Enrollment: Facilitate the enrollment process for patients in eligible government programs, ensuring seamless transitions and optimal benefits.
  • Payment Arrangements: Establish and manage payment plans with patients, taking into account their financial capabilities and needs.
  • Customer Service: Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
  • Compliance: Maintain knowledge of relevant laws, regulations, and industry standards, ensuring compliance with all financial and billing requirements.
  • Communication: Collaborate with healthcare teams to ensure accurate and timely communication of patient financial information.
  • Continuous Improvement: Stay up-to-date with industry developments and best practices, implementing process improvements to enhance patient satisfaction and financial outcomes.