Fiber Optic Dispatcher

2 weeks ago

Clarksville, Indiana, United States Mainstream Fiber Networks Full time
About the Role

The Dispatcher position at Mainstream Fiber Networks is a key role in our operations team. As a Dispatcher, you will be responsible for managing installation scheduling in our software ticket system, overseeing incoming calls, and ensuring they are directed to the appropriate technician. You will also be accountable for rerouting and rescheduling calls and installations as circumstances evolve.

Key Responsibilities
  • Coordinate installation scheduling using our software ticket system.
  • Aid in the management of our installation crew, typically consisting of four or five service technicians and installation crews.
  • Oversee call takers and ensure the appropriate Technician is assigned to each call.
  • Adjust and reschedule calls as circumstances change.
  • Process and submit locate requests to Indiana 811.
  • Facilitate locate requests through the 811 process.
  • Record notifications from customers regarding private utilities in Sonar.
  • Schedule and assign jobs to technicians.
  • Coordinate outages for technicians.
  • Conduct QC audits for scheduling groups.
  • Follow up with customers in the holding group.
  • Manage inventory levels at the office.
  • Submit internal and external inventory requests.
  • Perform additional assigned tasks.
Key Qualifications
  • High School Diploma, or G.E.D, required
  • 1-2 years' experience as a dispatch scheduler
  • Experience working with multi-screen display
  • Knowledge of basic computer/keyboard functions
  • Knowledge of various trade areas and functions to appropriately dispatch work orders
  • Excellent interpersonal, verbal and written communication skills
  • Proficient in standard Microsoft tools such as Excel, Word, SharePoint, etc.
About Mainstream Fiber Networks

Mainstream Fiber Networks is a company that is transforming the digital landscape of rural Indiana by providing fiber optic internet. We are committed to investing in our employees and delivering exceptional service and innovative solutions that empower our communities and drive progress.

We offer a competitive compensation package, comprehensive company-paid training, and opportunities for career advancement. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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