Automotive Service Representative

4 days ago


Clarksville, Indiana, United States Coyle Automotive Full time
Job Overview

Coyle Automotive is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a vital role in ensuring a positive customer experience by serving as the liaison between customers and our technicians.

We are looking for a customer-service minded individual with a strong work history and excellent communication skills. If you are a team player who understands the importance of providing exceptional customer service, we want to hear from you.

Key Responsibilities
  • Greet and welcome customers, establishing a positive and professional rapport.
  • Answer customer calls using our customer service skills training program.
  • Act as the main point of contact for customers throughout the repair process.
  • Clearly communicate repair recommendations, costs, and timelines to customers.
  • Document and convey customer concerns and vehicle symptoms to the technical team.
  • Provide accurate estimates for repair costs and timelines.
  • Coordinate with the service technicians to ensure timely completion of repairs.
  • Keep customers informed of the progress and any changes to the repair plan.
  • Explain technical details clearly and understandably to customers.
  • Provide information on preventative maintenance and necessary repairs.
  • Maintain accurate records of customer interactions and vehicle services.
Requirements
  • A minimum of 3 years' experience as a service advisor in an automotive repair setting.
  • Strong customer service and communication skills.
  • Ability to explain technical concepts to non-technical customers.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using computerized systems for scheduling and invoicing.
  • High School Diploma or equivalent.
  • Excels in a team-oriented work environment.
What We Offer
  • Competitive pay and bonus plans.
  • Comprehensive Medical, Dental, and Life Insurance.
  • 401k retirement plan.
  • Family-oriented workplace culture.
  • State-of-the-art Service Equipment.

We are committed to fostering a family-owned and operated atmosphere where growth and success are encouraged. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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