Customer Service Representative

2 weeks ago

Raleigh, North Carolina, United States Johnson Brothers Full time
Job Title: Customer Service Representative

Johnson Brothers, a leading wine, spirits, and beer distributor, is seeking a skilled Customer Service Representative to join our team in Raleigh, NC.

Job Summary:

We are looking for a highly organized and communicative individual to ensure exceptional service to our internal and external customers. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in understanding company products, ordering systems, and customer file maintenance.

Key Responsibilities:
  • Communicate with customers via phone to gather information for order processing.
  • Prepare price lists for customers and maintain vending order forms.
  • Reconcile drivers' work and check inventory periodically.
  • Handle customer administration, including setting up new customer contracts and updating supplier information.
  • Maintain customer records and produce sales reports.
  • Resolve customer complaints and adjust bills as necessary.
  • Determine approved product lists for customers and provide office support as needed.
Requirements:
  • High School diploma or equivalent required.
  • Excellent communication and computer skills, with experience in Word and Excel desired.
  • Ability to work a flexible schedule and adjust to changes in workload.
  • Strong organizational skills and ability to prioritize multiple tasks.
Benefits:

Johnson Brothers offers a competitive salary, starting at $16.50/hour, as well as great medical, dental, vision, 401k, and PTO benefits, plus paid holidays.

Candidates must be able to pass a pre-employment drug screen, physical, and criminal background check.

Johnson Brothers is an equal opportunity employer and is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status, or any other basis in protected by applicable federal, state, and local law.

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