Healthcare Communication Specialist

2 weeks ago


Skokie, Illinois, United States All-Stat Portable Full time
Job Overview

Position Summary:

A dependable Medical Dispatcher serves as the central communication hub for both urgent and routine calls. This role involves receiving requests, relaying messages, and monitoring vehicle locations.

Key Responsibilities:

  • Manage dispatch orders for All-Stat Portable services, ensuring efficient technician/nurse routing, exam status updates, and prioritization for optimal turnaround times.
  • Professionally handle client and customer order intakes via telephone.
  • Input all orders into the medical tracking system while maintaining accurate logs and records.
  • Maintain continuous communication with technicians/nurses, providing essential order information and addressing any challenges that may arise.
  • Assist field staff with troubleshooting as needed.
  • Resolve issues and fulfill requests by conveying information, offering solutions, or alerting the relevant personnel.
  • Provide field technicians with critical information regarding orders, traffic conditions, and other relevant requirements.
  • Create and distribute CD images as necessary.
  • Facilitate online access for external medical professionals.
  • Correct and update any discrepancies related to exams or order details.

Qualifications:

  • Exceptional verbal and written communication abilities.
  • Strong organizational skills with the capability to prioritize and delegate tasks effectively.
  • Excellent interpersonal skills for engaging with both internal and external stakeholders.
  • Experience in maintaining performance and quality standards.
  • High school diploma or equivalent education.
  • Prior experience in Medical Dispatch or customer service is preferred.
  • Willingness to work flexible hours.

Benefits Offered:

  • Comprehensive Medical, Dental, and Benefits Package.
  • Paid Time Off (PTO).
  • Long-Term Disability and Life Insurance coverage.
  • Opportunities for Overtime.

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