Healthcare Communication Specialist
2 weeks ago
Position Summary:
A dependable Medical Dispatcher serves as the central communication hub for both urgent and routine calls. This role involves receiving requests, relaying messages, and monitoring vehicle locations.
Key Responsibilities:
- Manage dispatch orders for All-Stat Portable services, ensuring efficient technician/nurse routing, exam status updates, and prioritization for optimal turnaround times.
- Professionally handle client and customer order intakes via telephone.
- Input all orders into the medical tracking system while maintaining accurate logs and records.
- Maintain continuous communication with technicians/nurses, providing essential order information and addressing any challenges that may arise.
- Assist field staff with troubleshooting as needed.
- Resolve issues and fulfill requests by conveying information, offering solutions, or alerting the relevant personnel.
- Provide field technicians with critical information regarding orders, traffic conditions, and other relevant requirements.
- Create and distribute CD images as necessary.
- Facilitate online access for external medical professionals.
- Correct and update any discrepancies related to exams or order details.
Qualifications:
- Exceptional verbal and written communication abilities.
- Strong organizational skills with the capability to prioritize and delegate tasks effectively.
- Excellent interpersonal skills for engaging with both internal and external stakeholders.
- Experience in maintaining performance and quality standards.
- High school diploma or equivalent education.
- Prior experience in Medical Dispatch or customer service is preferred.
- Willingness to work flexible hours.
Benefits Offered:
- Comprehensive Medical, Dental, and Benefits Package.
- Paid Time Off (PTO).
- Long-Term Disability and Life Insurance coverage.
- Opportunities for Overtime.
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