Customer Service Representative
1 week ago
A Customer Service Representative plays a vital role in delivering exceptional client experiences.
The ideal candidate will be responsible for interacting with clients, addressing their concerns, and resolving issues efficiently.
Key Responsibilities:
- Client Interaction:
- Clarify Information: Provide accurate responses to client inquiries while adhering to company policies and procedures.
- Manage Complaints: Research information, resolve customer complaints, and escalate issues to management when necessary.
- Compliance:
- Meet call answer rate targets.
- Maintain accurate documentation of call information according to standard operating procedures.
- Administrative Tasks:
- Process inbound emails and faxes.
- Perform miscellaneous duties as assigned.
Requirements:
- Education: High school diploma or equivalent required.
- Customer Service Skills: Strong customer service skills and ability to prioritize tasks.
- Technical Skills: Proficient in Microsoft Office, Adobe/Nuance Power PDF, Quadient software, and comfortable with new technologies.
Salary: $45,000 - $60,000 per year, depending on experience and location. The salary is competitive, reflecting the demands of this role in the market.
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