Customer Service Representative Position

1 week ago


Troy, Michigan, United States Edcor Data Services LLC Full time

Job Title: Customer Service Representative Position

Salary: $15/hour + quarterly quality bonus, depending on experience

About the Job:

We are seeking a highly skilled Customer Service Representative to join our team at Edcor Data Services LLC. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Respond to inbound calls from clients regarding tuition assistance applications, reimbursement requests, and other program-related questions.
  • Utilize dual monitors, policy reference, and claims reference tools to provide accurate and consistent information.
  • Maintain contact center database by entering call log notes and important call information.
  • Meet or exceed expectations of job performance, including call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).

Requirements:

  • High School Diploma or equivalent.
  • 1-4 years of customer service experience, preferably within a call center environment.
  • Basic computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.).
  • Ability to remain flexible and adaptable in a fast-paced environment.


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