Customer Service Representative Position
1 week ago
Job Title: Customer Service Representative Position
Salary: $15/hour + quarterly quality bonus, depending on experience
About the Job:
We are seeking a highly skilled Customer Service Representative to join our team at Edcor Data Services LLC. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
- Respond to inbound calls from clients regarding tuition assistance applications, reimbursement requests, and other program-related questions.
- Utilize dual monitors, policy reference, and claims reference tools to provide accurate and consistent information.
- Maintain contact center database by entering call log notes and important call information.
- Meet or exceed expectations of job performance, including call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Requirements:
- High School Diploma or equivalent.
- 1-4 years of customer service experience, preferably within a call center environment.
- Basic computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.).
- Ability to remain flexible and adaptable in a fast-paced environment.
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