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Customer Service Representative

2 months ago

Addison, Texas, United States Moon Moments Ltd Full time
About the Role

Moon Moments Ltd is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales team, you will be responsible for delivering exceptional customer service, guiding customers through our products and services, and driving sales growth.

Key Responsibilities
  • Customer Engagement: Engage with customers to provide personalized sales support, answer questions, and resolve issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to effectively communicate their value to customers.
  • Sales Performance: Meet or exceed sales targets by identifying and pursuing new business opportunities, upselling, and cross-selling our products and services.
  • Team Collaboration: Work closely with the sales team to share best practices, identify areas for improvement, and drive sales growth.
  • Record Keeping: Maintain accurate records of customer interactions, sales activities, and performance metrics.
Requirements
  • Education: High school diploma or equivalent.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Multitasking: Ability to multitask, prioritize tasks, and manage multiple customer interactions simultaneously.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced sales environment.
What We Offer
  • Competitive Compensation: Competitive salary and commission structure.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, awards, and other incentives.